RESERVATION CONDITIONS
Please read and accept the following conditions
1. DEFINITIONS
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Application Form
A standard application form formulated, with an electronic version available, for preparing single standard reservations, cancellation of overnight reservations or accessing other services available on the www.quovadis.com system.
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User
User is of private status who is aware of the laws and physics of the Civil Code.
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Travel Operator
Polish Travel Quo Vadis LTD
2. RESERVATION
- Reservations are made on www.quovadis.com system only by correctly filling in the application form and sending it with the services chosen.
- In the event of incorrectly completing the application form the user bears all personal responsibility for any action.
- The Operator is not accountable for the unavailability to access the reservation system, for security or any other reason regardless of the contributing Operator.
- The Operator holds the right to refuse access to the www.quovadis.com system for matters of security and any inaccurate irregularities.
- Reservations are approved provided that a charge has been debited from the users valid credit card account or through an approved and validated bank transfer.
3. FORMS AND CONDITIONS OF PAYMENT
Credit Card
- In the case of making payment via credit card, the user is obliged to enter and complete all the required credit card details.
- The authorization and charging process is executed on the www.quovadis.com website through a secure encoded 128-bit protocol system that is directly connected to eCard.
- The required amount owing will be charged through the system from the credit card after a 7 day period starting from the initial date of reservation, no later than two working days before the elected date on which the user chooses to take advantage of the reservation service.
- In the case of the lack of funds on the credit card, the amount due towards the payment of the reservation, the reservation becomes ineffective.
Bank Transfer
In the case of a bank transfer payment, the user is required to send the bank transfer confirmation via fax on: (022) 322 85 40 no later than 3 days prior to the commencement of the service. The recipients' details are as follows:
Polish Travel Quo Vadis Ltd.
ul. Ptasia 2,
00-138 Warszawa,
Account no: 89103010160000000007164000
Bank Handlowy S.A. I O/Warszawa
VAT Invoice
According to current valid tax laws, Polish Travel Quo Vadis Ltd. issues a VAT invoice for services on a clients claim within 7 days from the date of receiving payment for services requested (credit card charge or bank transfer to our account). If a client doesn't fulfil all requested details reagarding the purchaser or 7 days elapse from receiving the payment, Polish Travel Quo Vadis Ltd. is no longer authorised to issue the invoice.
Payment of Additional Services
Any additional services (for example: additional nights, pay television or mini bar) not included in the original reservation request have to be paid by the User on the spot at the hotel.
The basis currency is the Polish Zloty (PLN). The price presented in EURO and USD is converted at closing rate at the end of each day. Any minor discrepancy in the price is due to the various exchange rates applied by the credit card authorization service center or the bank.
4. CONFIRMATION
- The system www.quovadis.com includes services available On-Line, confirmed automatically on the basis of the special allotment services reserved for the User, as well as services entailing the Operator's confirmation.
- In the case of a required confirmation by the Operator, the confirmation is sent within a 2 day working period to the e-mail address specified in the reservation form.
- The confirmation includes all essential details about the reservation or the notification of no vacancies at the indicated period.
5. OPERATORS EXTENDED RESPONSIBILITY
- The Operator is forced to make the best effort in the realization of the service similar in standard to the original as well as in the required time, as specified in the reservation form, only if the realization of the specified service is impossible to be carried out by the Operator
- The Operator can offer an alternative service, similar to that of the original at the specified period completed in the reservation form, if the realization of the initial service is impossible to be carried out for reasons outside the scope of the operator.
- In the case of the User not authorizing an alternative service proposed of similar standard, realization of the service becomes impossible for reasons other than listed in pt.1 or their execution would be linked with the excessive payment according to the Operator charge, then the operator is required to refund the exact amount the User was charged for the service, in reference to pts. 6 & 7
- A received refund of payment to the User exhausts all additional claims of compensation the User may have.
- Refunds, listed in pt.3 will be forwarded to the bank account number specified on the reservation form, on later than one month to the day, on which the User intended to commence using the service.
- The Operator does not take on responsibility for any inconvenience transition caused that may occur at any service providers eg. Hotel costs, shortage of water, heating, electricity and air-conditioning as well as for the inconvenience occurrence caused in a disconnection of services eg. Repairs or maintenance of swimming pools, or other incidences.
- In the case of unforeseeable circumstances, independent of any other actions, life catastrophes, strikes, onset of war or other situations that make it impossible for the realization of the service as agreed, the operator is released from any obligated services.
6. CANCELLATION
- In the case of canceling a Reservation the following charges are implemented:
- 50 PLN ( approx. 12 Euro) - as long as the cancellation is made 3 days prior to the initial commencement date of the service, when the User is expected to take advantage of the service requested;
- 100% of the total reservation if the cancellation is made following the 3 day period signalizing initial commencement date of the reservation (in the case of an overnight stay - 100% of the cost is charged for the first night);
- 100% of the total reservation cost if the User resigns from using the service without making a formal cancellation, by completing and sending the cancellation form, through the system;
- 100% of the total reservation cost, if the User is a no-show or refuses to utilize all the reserved services requested without making the necessary changes.
- In the case of making a cancellation the full amount owed will be reimbursed via a bank transfer to the bank account specified by the User on the cancellation form.
7. PERSONAL DATA
Making a reservation on the Internet website
www.quovadis.com the User hereby agrees to have their personal data recorded in the system database of
www.quovadis.com as well as the Operator - Polish Travel Quo Vadis Ltd. The recorded data will only be accessed for the purposes of the realization of a reservation, simplifying the process of making additional reservations as well as for marketing purposes in accordance with the full extent of the Polish Protection of Personal Privacy Law dated 29.08.1997. Users are entitled to view and make changes to their personal data records.
8. ACCEPTATION OF RESERVATION CONDITIONS ON THE INTERNET
Selecting the option "I Agree" indicates, that the Client understands and accepts the all the conditions of the Regulations. If the Client does not accept the conditions of the Regulations the result is a return to the main service page.
